Refund policy

GOLDENNOTE — Return & Refund Policy

Returns

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, the item must be unused and unworn, with all original tags attached and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, please contact us at connect@goldennote.in. Please do not send the item back without contacting us first and receiving return instructions.

Returns should be sent to the return address provided by GOLDENNOTE after your return request is approved.

Damaged, Defective or Incorrect Items

Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item.

If the issue is confirmed, we will provide instructions for the return or replacement.

Non-Returnable Items

Returns are not accepted for items that have been worn, washed, altered, damaged after delivery, or returned without the original tags and packaging.

Sale Items

Sale or discounted items are eligible for return only if they meet our return conditions above, unless otherwise stated on the product page.

Exchanges

If you would like a different size or product, please contact us at connect@goldennote.in. Exchanges are subject to availability.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method. The time required for the refund to appear in your account may depend on your bank or payment provider.

If you have not received your refund after the expected processing period, please contact us at connect@goldennote.in.